FAQs

Where do you provide services?

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We provide our pet sitting and dog walking services to ALL areas of Virginia Beach, Chesapeake, and Norfolk. YES, that means even those areas such as Sandbridge, Pungo, Western Branch and Deep Creek.

How long will you stay?

You tell us! There is no one size fits all when it comes to our fur babies. You know your pets best and can select from our guaranteed visit time lengths of 20 min, 30 min, 45 min or 60 min. We also have a 90 min visit that can be scheduled after 5pm. You tell your pet sitter what you would like done at each visit for your home and pets

What time length should I select?

If you are uncertain of what visit length you think you need this can be discussed at your free consultation. Every client has different needs and what fits best for a high energy young pup certainly would be different from the needs of a senior dog with medical issues. With these guaranteed visit lengths you can be sure every visit is a tail-wagging good time and that all your pet’s needs are met without paying for more than you need.

Will you stay longer if needed?

If a pet has additional or unexpected needs at a visit we certainly stay and make sure your home and pet are well cared for and all needs are met. At BNBR giving extra time at a visit when needed has always been and always will be complimentary client care. We pride ourselves on always going the extra mile for our clients.

How will I know if my visit was done?

Our pet sitters use an app on their smart phones that GPS time stamps their arrival and departure time. If you request a dog walk you can see where your dog has walked as well. All this information will be sent automatically to you via email and/or text once the visit is complete. The digital report will also include what potty business was done, a checklist of requests, a photo of your pet and a personal note from the sitter. We are committed to that promise and this leaves you with no mystery as to what your furry friend received at each visit.

Can I book dog walks for any time?

You can book a walk for your dog at any time between 6:30 am and 10:30 pm. We do ask for a 1 –2 hour time frame.

Will I have the same person at every visit?

We make sure you have 2 dog walkers familiar with you and your dog. We do not cancel dog walks if a dog walker has an emergency, illness or unexpected event, your tail will always be covered by our 2 sitter system. With many of our regular vacation pet sitting clients we have found having 3 pet sitters familiar is a bonus for the client. It helps accommodate late notice service requests especially during those busy holidays and summer months! Our consultations (meet and greets) are always free and are a great way to get to know us better. You can also take a look at our About Us page to learn more about our dedicated team.

Are we insured?

We sure are! BNBR is a licensed, bonded and fully insured company. We go that extra mile and do a complete background check on ALL the pet care providers with us. This isn’t just a hobby for us, this is our passion and our business and we take that seriously.

Do you pick up after my dog?

We certainly do! We carry biodegradable poo bags and pick it up poos and dispose of properly. We treat your yard and your neighborhood as we would our own. We never leave a mess and we make sure our furry friends do not take care of business in your neighbor’s yards or gardens. Messes in your home are also always cleaned up without any extra charge.

Do you need my key?

Yes we need to receive 2 working keys for each client. See our Policies page for more details.


Questions?

 
Have a question not listed?
Fell free to contact us.
Bones N Belly Rubs
Ph. (757) 525 9663